PRIVACY POLICY

(Updated Jan 2026)


1. Introduction

Regents Court (operated by JWM Management Pty Ltd) is committed to protecting the privacy of personal information provided to us. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Regents Court Privacy Policy 20…

This policy applies to guests, property owners, suppliers, contractors and other individuals whose personal information we collect.

2. How We Collect Personal Information

We may collect personal information when you:

  • Make a reservation through online booking platforms (including Expedia, Booking.com, Airbnb or similar channels)

  • Contact us by phone, email or website

  • Check in or stay at our property

  • Make enquiries regarding property management services

  • Communicate with us for customer service, maintenance or security purposes at Regents Court

3. Types of Personal Information We Collect

The personal information we collect may include:

  • Full name

  • Address

  • Telephone number

  • Email address

  • Booking details

  • Payment and transaction information

  • Government-issued identification (where required by law or for security purposes)

  • Communications with our team (including emails, messages and call records)

Failure to provide required information may result in our inability to provide accommodation or services.

4. Use of Artificial Intelligence (AI)

We may use artificial intelligence–enabled tools to assist with:

  • Drafting and responding to guest communications

  • Improving customer service efficiency

  • Assisting with internal administrative tasks

  • Analysing operational data to improve services

AI tools are used only as a support mechanism. All final decisions affecting guests, bookings, payments, cancellations or complaints are reviewed by a human team member.

We do not use AI to make fully automated decisions that have legal or significant personal effects without human oversight.

Personal information may be processed through secure third-party AI service providers. Where this occurs, we take reasonable steps to ensure providers comply with privacy and confidentiality obligations consistent with Australian privacy laws.

5. How We Use Personal Information

We use personal information to:

  • Process reservations, payments and transactions

  • Verify identity and ensure guest safety

  • Communicate important information relating to your stay

  • Provide customer service and respond to enquiries

  • Conduct internal administration, planning and service improvement

  • Seek feedback and reviews

  • Communicate about property management opportunities (where applicable) Regents Court Privacy Policy 20…

6. Disclosure of Personal Information

We may disclose personal information:

  • Where required or authorised by law

  • To booking platforms used to make your reservation

  • To banks or payment providers for transaction processing or chargebacks

  • To after-hours customer care providers for guest safety purposes

  • To trusted service providers assisting us in operating our business

We do not sell or rent personal information to third parties.

7. Overseas Disclosure of Personal Information

Some of our employees, contractors or service providers may be located outside Australia.

Personal information may be accessed or processed overseas for purposes such as:

  • Customer support

  • Reservation management

  • Accounting, administration or IT services

  • AI-assisted communication tools

Where overseas disclosure occurs, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with Australian privacy standards and confidentiality requirements.

By providing personal information to us, you consent to this overseas disclosure. We use “Guesty” CRM to manage bookings.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures include:

  • Secure electronic systems with restricted access

  • Password-protected databases and platforms

  • Encryption where available

  • Secure storage of physical documents

  • Confidentiality obligations for employees and contractors

We retain personal information only for as long as required by law or operational necessity.

9. Access and Correction

You may request access to personal information we hold about you or request corrections if you believe the information is inaccurate or incomplete.

We aim to respond to access or correction requests within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology (including AI), or business operations. The most current version will be available upon request or on our website.

11. Contact Us

For privacy enquiries, access requests or complaints, please contact:

Regents Court
📧 info@regentscourtsydney.com.au
📞 +61 2 9331 2099